Shukracharyas Return, Refund & Replacement policy
The main Aim of Shukracharya is to offer Richer, Easier & complete customer Satisfaction while Shopping on our Site. For the mutual consented resolution of the situation, following terms are to be applied if you are not satisfied with the product you shopped from our Site www.shukracharya.com.
We 100% try that you never make use of this policy. Although, for theory purpose some points are to be discussed here:
You can contact us through mail, if you don’t like product which is sent by us. We will surely find solution for this. Products which are not as per your order then please let us know through, we are ready to help you.
Shukracharya is dedicated towards our customers and offers you high quality products and service. In case if any mistake has been made by us, then we are always ready to help to solve that problems.
We always try to send your product with best condition, so that it is in Good Condition when it arrives you. But there are some possibilities of:
- Damage during Transits.
- Any Manufacturing Defect.
- By mistaken wrong product is Delivered.
What happens if products received is in damaged condition or has a manufacturing defect or received a wrong item?
In case, you have received damaged or wrong product, then please feel free to contact us within 24 hours of your receipt of the product.
It is advisable to pack all material as well as items itself. We will provide you 100% assistance about how to replace that product as soon as possible.
Correct products will be reached at your place as soon without any extra cost.
In case, we are unable to deliver product according to your order then you can select another item. This item will reach at your place without any shipping charges. We will soon communicate with you about your product and see that you are happy with your exchange.
You will get fully refund you, if you don’t want to an alternate product.
Refund Process is initiated within 0-10 days, Once the Returned Product Reaches Shukracharya Delhi Head Office(address in contact us page). Payment will Only be Through Remote Bank Account Transfer or Transaction Reversal Process.
Helpful guidelines regarding Returns
- In case of any problem, please mail us first at firstname.lastname@example.org within 24 hours.
- Don’t send back product without making call to us. Without any verification, do not send an item as you will not receive any kind of credit or no replacement will be given to you.
- Please report all major as well as minor problems at same time when product is being delivered to you. Your return products will be examined by us properly and proper return will be given to you.
- Send your items through registered airmail / courier, so that you will always get proof of delivery.
- Customers are responsible for shipping charges for sending items back or receiving them from India.
- Make sure that you return your products within 7 working days of confirmation in proper condition along with original packing. Include a copy of the invoice. Don’t use, wash, worn or changed product. Used Products Will NOT be Returned / Replaced / Refunded.
- Products which are sent will be verified by us and proper step should be taken to stop such problems in Future.
- It is your duty to send your product in safe manner as it is your responsibility. We cannot aid you if package doesnt get delivered to us due to any problem. You have to select proper courier agency and also sent all track details with your items. Keep all airway bills with yourself.
- Make your product as defective returns and not for sale
What to do if you have complain / dissatisfaction regarding sizing and styling (all stitched items)
We always try to give satisfactorily result but we also expect that our customer should understand that they require some changes in their product for getting desired fit, pattern & look.
You can also use safer measurement options, if you don’t have facilities of local alterations. Our measurement options will help you in minimizing the chances of error.
If any error has been made from Our Side:
- Free alterations & modifications will be done by us without to and fro shipping charges.
- We can also send free replacement; in case we fail to repair it. We will bear Shipping charges in this case.
- You can select another product, if we are unable to replace it.
- For Replacing an item, you have to ship back an item and after making some correction, we will send it to you without charging any extra cost. We will bear Shipping charges in this case.
If any error made by your Side:
- Free alterations & modifications will be done by us only
- We are one who offers you free alteration at no cost. In some cases, if we are unable to get additional original fabric, then we might use matching color plain fabric for alteration.
Shipping charges will be payable by customers while in some cases, cost of replacement also will be charged.
We are under no responsibility to acknowledge any returns or provide any replacements or exchange or store credit in spite of the above or any other provision.
We have sole discretion in making decision regarding returns on case to case basis depending on the merit of the case.
- Shipping charges will be payable by customers while in some cases, cost of replacement also will be charged.
- We are under no responsibility to acknowledge any returns or provide any replacements or exchange or store credit in spite of the above or any other provision.
- We have sole discretion in making decision regarding returns on case to case basis depending on the merit of the case.
If you are ordering many products and we are unable to deliver one of them then we give you an option of select any alternative goods. If you don’t want to then you can promptly refunded against the non-delivered goods or services along with your shipping charges.
- Credit Issuals
Your credit will be posted in your Account as described above.
Amount of refund can be specified in customer’s next credit card statement.
Points to be remembered while accepting parcel from courier
- Please check quality and quantity of your products along with invoice before accepting your parcel, if it is damaged or tampered.
- Refuse to accept delivery in case of any discrepancy or you can accept delivery only after putting appropriate comment on the proof of delivery.
- You can also file complain at the local office of the courier agency so we can take proper step to pursue them.
Regarding Color & Description
- Details such as weight, color, handwork details, size, etc. are mentioned according to approximate values.
- We are trying our best in displaying an accurate color of actual product, but sometimes, due to minor variations have been seen due to nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography, etc.
- Customers have to understand that minor variations can be seen on a screen of the computer in the actual color of the outfit received
- According to Shukracharya Astro Pvt. Ltd., it is believed that due to online order colors have slight changes as compared to actual outfits
Softwares Specific Points on Refund
No Refund under any Circumstances once the Software is Activated in case of Activation based Software & No Refund once Software/Download Link is Delivered in non-activaton based Software.
Books & Magazine Specific Points on Refund
Full Replacement or Refund on Books and Magazine if Damaged or UnComplete. No Refund in Case of Subscription of any Magazine.
Academy Specific Points on Refund
As Described in Admission Brochure. Admission Brochure is Available here.
Consultation Specific Points on Refund
Full Refund Before Answer is Processed, No Refund once the Consultation Answer is Sent via Mail/Phone/SMS/Post/other Mediaa.
Policies may change from time to time so please check periodically.